Frequent Ask Questions (FAQ)

  • What is 24/7 Auto Assistance(Smart Selangor Parking) ; Flexi Assist(Flexi Parking)?
    It is an emergency roadside assistance; battery replacement, towing services, tire change, fuel top-up, and vehicle unlock. (in partnership with Bateriku.com)
  • Can I request assistance for another vehicle?
    Yes, users are required to provide vehicle information, as well as the location and destination for assistance, during the details submission.
  • *Can I submit multiple service requests within 24/7 Auto Assistance or Flexi Assist?
    *No, you are allowed only one active service request at a time. The active service must be either completed or canceled before a new service request can be initiated.
  • How quickly will the service provider's customer service respond to my auto assistance request?
    Each service provider follows the following response time; Bateriku: Within 2-5 minutes
  • What should I do if the service provider takes longer to respond?
    While the service provider aims to respond promptly, there might be occasional delays due to a high volume of incoming requests. If the delay extends beyond your comfort, please contact the Smart Selangor Parking or Flexi Parking support team for assistance.
  • Why is it necessary to wait for the service provider to contact me?
    We understand the stress that can come with vehicle breakdowns. To provide you with the best, tailored service, the service provider will call you to fully understand your situation and confirm details such as your precise location and vehicle model.
  • Can I cancel a job request after payment has been processed?
    Unfortunately, this option is currently not available.
  • How can I track the arrival of the mechanic?
    Our dispatch team will call you to confirm your location.
    Note: Please remain on this request page until your status is ‘Assign’.
  • *How can I verify the mechanic's identity?
    *Every on-duty mechanic will be wearing the official uniform of our service provider. If you have any doubts about the mechanic's identity, you can directly contact the service provider through the support team at 1-700-819-612 for verification.
  • Why does the mechanic take a photo of my vehicle?
    This is part of our service provider's standard procedure to ensure that our mechanics have arrived at the correct location and are attending to the right vehicle. It also serves as a security measure to prevent any fraudulent activities.
  • I initially booked one service, but the mechanic recommended a different one. What should I do?
    If the new service is more expensive, you will need to pay the difference. The mechanic will guide you through the upgrade process. If the new service is cheaper, you can request the mechanic to process a partial refund. They will assist you with the refund process accordingly
  • What payment methods can I use for the service?
    Select your preferred payment method during the payment process; Online Banking (FPX), Credit/Debit Card, or Touch & Go e-wallet.
  • Can I cancel a job request after making a payment?
    Unfortunately, no cancellations are permitted once payment has been processed, in accordance with our terms and conditions.
  • Who should I contact for a battery warranty claim or if I encounter a battery issue after the service?
    Kindly reach out to our partner, Bateriku.com at 011-1600-8080 for additional support.
  • Can I contact Smart Selangor Parking or Flexi Parking customer service for further assistance?
    Yes. Kindly our support team at 1-700-819-612 for further assistance.
    Note: For refund and warranty inquiries, please contact Bateriku.com directly